Driving change: Deep innovations in auto repair and consumer empowerment with Kathleen Long

Episode notes

A big concern consumers have when they walk into an auto repair shop is that someone may take advantage of them. Today, Kathleen Long , Chief Revenue Officer at RepairPal , discusses why diverse perspectives in the auto industry are more important than ever, along with important lessons learned from building consumer buy-in within a low-trust industry. Highlights include: - Carving out space for women in the auto industry. - The concept of a three-sided marketplace. - What makes SaaS solutions in the automotive industry so complex? - Unique lessons learned from building the RepairPal marketplace. - Fintech opportunities and how it fits into the overall roadmap for RepairPal. - The growing demand for transparency in the auto industry. Resources mentioned: Kathleen Long - RepairPal - Any specific guest you'd like to hear on the show? Leave your suggestions at Thanks for listening to SMB Tech Innovators, powered by Gusto | Embedded Finance, Vertical SaaS, Payroll API . If you enjoyed this episode, hit the subscribe button and never miss another insightful conversation. And be sure to leave a review to help get the word out about the show.

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