#129 - Oscar Munoz: United's Strategic Revival Through Employee Empowerment

Episode notes

Oscar Munoz , is the former CEO and Chairman of United Airlines. Oscar has led an accomplished career, spanning senior financial positions at Coca-Cola, Pepsico, AT&T, and US West. He also served as President and COO of North American rail-based transportation giant CSX Corp. He is also an independent trustee for Fidelity and a CNBC Contributor. A first-generation college graduate with degrees from the University of Southern California and Pepperdine, he was twice honored by Hispanic Business Magazine as one of its ‘100 Most Influential Hispanics’, honoring his journey as an immigrant who is the first person of Hispanic heritage to run a U.S. airline. In this conversation, we get to glean Oscar’s incredible insights from his Wall Street Journal best-selling memoir, Turnaround Time: Uniting an Airline and its Employees in the Friendly Skies. Having joined United, he had quite a task ahead of him, uniting the very fragmented workforce the airline faced at the time. At the core of this immense turnaround was Oscar’s steadfast belief, that employees are as important as customers and shareholders in ensuring a business succeeds.

• #169 - AI Is Doing the Junior Work. Who Becomes Your Next Senior Leader? | Carrol Chang51 / 100
• #168 - Why Good Companies Go Bad: Eric Ries60 / 100
• #167 - Your Company's Biggest AI Advantage Is Already Sitting in Your Database: Scott Snyder50 / 100
• #166 - Your Business Model Has an Expiry Date: Dr. Nadya Zhexembayeva
• #165 - How AI Is Killing Traditional Market Research: Peter Weinberg