181: Beyond Role Play: Using AI to Build Real Skills - Ryan Byrne and Dr Nathan Moore

Episode notes

Sydney Trains frontline staff face customer aggression daily. They knew the de-escalation models. Applying them under real pressure was another matter entirely. And they'd made one thing clear: no more role play. In this episode, The Two Michelles speak with Ryan Byrne from Sydney Trains and Dr Nathan Moore from Frameless Interactive about Project CIVIL: Customer Initiated Violence Interactive Learning. Winner of the AITD Excellence Award for Best Use of Learning Technology 2025, Project CIVIL uses AI-driven simulation to build genuine capability under pressure, without a script, without an actor, without the awkwardness of traditional role play. A masterclass in choosing the right tool for the right problem. Host: Michelle Ockers & Michelle Parry-Slater Transcript and related resources: Podcast information and more episodes:

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