Ep 180 - "Growing Revenue, With AI With Nick D'Urbano"

Episode notes

AI isn’t just hype, it’s already changing how service companies capture leads, close deals, and keep customers happy. In this episode, Chris and Brandon dive into the most practical, boots-on-the-ground conversation we’ve ever had about AI for the trades. Our guest, Nick D’Urbano , CRO and co-founder of Distance , brings a wild career path, from Deloitte M&A to running growth for Victoria’s Secret overseas, to his mission of helping restoration, plumbing, and HVAC companies stop letting revenue slip through the cracks Why you should listen: [00:03:37] Nick’s career path and how e-commerce growth strategies translate perfectly into service industries. [00:10:19] Why your call intake process is probably leaking revenue - and how to fix it before spending more on marketing. [00:16:30] The cost of missed calls, after-hours gaps, and the “storm surge” scenario where AI can save six-figure jobs. [00:23:35] Offensive vs. defensive AI strategies - when to focus on lead capture vs. protecting the leads you’ve already paid for. [00:33:37] How far AI voice has come - and why it’s no longer the clunky, robotic call bot you’re picturing.

• Ep 211 - "You Can't Coach What You Can't See"63 / 100
• Ep 210 - "The Gas Pedal, the Brakes, & the Transmission"67 / 100
• Ep 209 - "The Intelligence We Miss"58 / 100
• Ep 208 - "Sales Is a Contact Sport"
• Ep 207 - "Your Company Feels Like Nothing - That's the Problem"