Ep 171 - "Inside The Pink Culture"

Episode notes

Hey friends this is Chris. In this episode, Brandon and I dive into the unique internal culture of 1Tom Plumber alongside guests Leah Hanlon (one of the OGs from Icon Restoration) and Alvaro Leal (Rocky's right-hand man). This isn’t just a recap of a Discovery Day or another 1Tom Plumber promo - it's a transparent look behind the curtain at how intentional culture creation drives growth, team loyalty, and operational excellence. There's a lot of real talk about leadership, trust, "failing forward," and fostering a tight-knit work family. [00:08:23] - Why Employees Stay (Leah’s Perspective) [00:15:25] - Fail Forward Culture [00:38:51] - Working Interviews: Secret Weapon [00:51:56] - Hiring Systems and Final Takeaways Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance; partner with Liftify and let them capture the feedback your team has earned. AnswerForce transforms the restoration industry by providing round-the-clock answering solutions.

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