EPISODE #42: What Leaders Get Wrong About Culture And How to Fix It w/ Heather MacKay

Episode notes

A strong culture isn’t built on slogans or free coffee, it’s built on how leaders show up for their people. Yet many organizations get this wrong, and the cost shows up in burnout, high turnover, and stalled growth. In this episode, Zac Palmer sits down with Heather MacKay, Founder of HM Pinnacle Consulting, who has spent over 20 years transforming HR into a true growth engine. Heather is known for helping leaders scale their organizations without losing sight of what matters most: their people. She pulls back the curtain on: • Why traditional HR approaches fail in today’s workplace • How leaders unintentionally drive employees to “leave half their brain in the car” • What it takes to create a truly people-first culture that fuels performance • Practical steps leaders can take to reduce burnout and retain top talent If you’re building a team, leading through change, or rethinking how to keep your people engaged, Heather’s insights will give you both clarity and strategy for creating workplaces where people thrive.

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