105: Using Voice AI for Customer Service, Sales, and Enterprise Growth with Shawn Zhang

Episode notes

Send us Fan Mail Voice AI is advancing faster than most organizations realize. In this episode Chris talks with Shawn Zhang, CTO and co-founder of Sanas, the enterprise voice AI company focused on improving global communication through AI. Shawn shares how voice AI is evolving beyond call automation into a foundational layer for communication, context capture, and more natural human interaction with AI systems. The conversation explores enterprise use cases, latency, customer service, sales applications, and what leaders should evaluate before investing in voice AI solutions. Executives exploring AI adoption will gain practical insight into where voice technology delivers value today and where the next wave of opportunity is emerging. Chapters: 00:00 Introduction 02:27 Why Voice AI Matters for Business Leaders 04:47 Are We Early or Late to Voice AI?

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