0203: Build or Buy? Developing Internal Process Capabilities vs. Relying on External Experts with Liam O'Neill

Episode notes

Send us Fan Mail Have you ever noticed the gap between where your organization is and where it needs to be widening every day - especially when workflows are undefined or changing? In this episode of Lean by Design , we sit down with Liam O’Neill of BPM‑D to tackle the big question: do you invest in building process capabilities internally or lean on outside consultants? We’ll walk you through evaluating your readiness, embedding process ownership in leadership, and starting with a real business challenge so you can create sustainable, scalable process excellence rather than just putting out fires. Learn more about BPMD at

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