Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks [Webinar Recording]

Episode notes

In this KaiNexus Continuous Improvement webinar, Mark Graban (author, speaker, consultant, and Senior Advisor at KaiNexus) is joined by Tracy O’Rourke (Lean consultant, coach, and co-author of The Problem-Solver’s Toolkit) for a powerful session on:“Leveraging Psychology for Effective Behavioral Change with Process Gemba Walks.” Get slides and more Gemba walks are a cornerstone of Lean and continuous improvement, but too often they fail to create real change. Why? Because simply walking the floor and asking questions isn’t enough.

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