Partners’ Chat uncut - straight from the horse’s mouth (400)

Episode notes

In this episode, Matthew Grant and Robin Merttens hit the 400-episode mark and ask a slightly uncomfortable question: after all these conversations, are we still human or just very convincing AI? What follows is a sharp, unscripted reflection on how the industry has evolved from early insurtech scepticism to today’s surge of enthusiasm around generative AI. But beneath the milestone moment is a more interesting story, how insurance has shifted from resisting technology to almost over-embracing it, and what happens next when the tools are no longer the problem. Drawing on years at the centre of the market’s innovation community, Matthew and Robin explore the move from experimentation to execution, why “grown-up AI” is now the real challenge and where genuine commercial value is starting to emerge.

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