Matt McGrillis, Chief Product Officer & Co-founder: Send: The underwriting evolution through quiet AI transformation (353)

Episode notes

What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work? Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably. Now on its third feature with InsTech, Send has evolved from an early-stage start-up to one of the UK’s leading underwriting platforms. Matt shares how Send’s latest innovations including agent workflows and AI-powered triage, are making decision-making faster all while running quietly behind the scenes. Key Talking Points How Send is digitising complex underwriting workflows to reduce friction and increase speed. How agent workflows are breaking down underwriting into manageable AI-driven tasks. Send’s triage tools helping underwriters prioritise high-value business in real-time. Why GenAI is less about disruption and more about quiet, seamless transformation. How Send balances “build v buy” to offer agility without sacrificing functionality.

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