How SquadStack is Winning the AI Services Race with Apurv Agrawal

Episode notes

How did Apurv Agrawal transform SquadStack from a data collection startup into India's leading AI-powered BPO generating ₹200+ crore ARR? This episode reveals the 10-year journey to finding true product-market fit and disrupting India's massive outsourcing industry. Apurv Agrawal, Co-Founder and CEO of SquadStack, shares the remarkable evolution from Squadrun's gig economy roots to becoming India's most advanced AI-native contact center platform. Starting as a horizontal marketplace for data collection tasks, SquadStack pivoted multiple times before discovering their breakthrough in distributed calling services during COVID-19. What began as weekend experiments became enterprise solutions for major brands like Kotak, Axis Bank, and Bajaj. Apurv reveals how they built a billion-interaction dataset, achieved 95% AI implementation success rates while competitors fail, and created a unique hybrid workforce combining stay-at-home professionals with local agencies across tier-2 and tier-3 cities.

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