Why Relationships Still Win in Mortgage Tech | Kortney Lane-Schafers on MMI, Data, AI & Growth

Episode notes

In this episode of the FinTech Hunting Podcast , Michael Hammond sits down with Kortney Lane-Schafers of MMI (Mobility Market Intelligence) for a powerful conversation about where the mortgage industry is headed - and what still matters most as technology moves faster than ever. Yes, AI is changing the game. Yes, data is more available than ever. But here’s the deeper question: In a market driven by automation, what still creates trust, momentum, and real growth? Kortney shares how MMI One is helping mortgage professionals turn data into action - not just reports, dashboards, or noise, but real business decisions around recruiting, retention, market expansion, customer outreach, and borrower opportunity . This episode goes beyond product talk. It gets to the heart of what many leaders are wrestling with right now: How do you use mortgage data in a way that is actually useful? What role should AI play in relationship-driven industries? How can lenders, servicers, banks, and credit unions better activate their databases? Why do authentic human relationships still outperform transactional selling? What makes an industry experience memorable instead of forgettable?

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