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Building Brand Advocacy

How SoulCycle Turned Riders Into a Cult Community (Director of Social Reveals)

Building Brand Advocacy · 2026-01-28 · 36 min

Episode notes

In this episode, we break down how SoulCycle built a community-powered content engine that keeps fans sharing, and showing up. Our guest this week is McKinley Hart, Director of Social Media at SoulCycle who shares more around the brand’s social and community storytelling, how they turn riders, instructors, and studio culture into a constant flow of authentic content and brand advocacy. We dig into the strategies, systems, and mindset that any brand, marketer, or creator can steal, even if you don’t have SoulCycle’s scale or resources.

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