Joff Redfern (Menlo VC) Discusses AI's Onboarding Conundrum & Adobe's Web-First Photoshop

Episode notes

️ In this week's episode of Unsolicited Feedback, Joff Redfern, the former Chief Product Officer at Atlassian and current Venture Partner at Menlo Ventures, joins the podcast. Fareed takes a bye-week, and Brian welcomes back Adam Fishman as his co-host. This week's discussion includes: 1️⃣ Unlocking the Potential of AI Businesses (Starts at 17:05) 2️⃣ The Release of Adobe's Web-Version of Photoshop (Starts at 1:06:41) We also kick off the episode with Joff introducing us to the Swiss Cheese Method. Curious? Find out more by watching the episode. AI's Onboarding Conundrum Have you ever felt like an AI's forgotten your conversations? Joff certainly has. He wants a personal assistant like the Chief of Staff from Veep, who knows him inside out and can anticipate his needs. But instead, he gets generic responses and no personalization. So, what's the real issue here? Why are AI companies falling short of the Job to be Done here? Our experts feel it might be the onboarding experience. What makes onboarding critical? Onboarding serves two purposes: educating the user about the application's capabilities, and personalizing the application.

• OpenAI’s Triple Threat: ChatGPT Apps, AgentKit, and Sora75 / 100
• Credit Anxiety: When Nobody Knows What AI Really Costs79 / 100
• GPT-5 After the Hype: Strategy, Monetization & the Next Billion Users66 / 100
• AI Data Wars & Claude's Growth Loops: Who Owns the Fuel & Wins the Race?
• AI's Distribution Shift: The Land Grab Ahead - Unsolicited Feedback S3E8