Jeff Kushmerek: A Rebel Story about No BS in CS (How to Keep it Real in Customer Success)

Episode notes

In this unfiltered episode of Rebels of SaaS, Jeff Kushmerek, CEO of Infinite Renewals, serves up the real-world tea on customer success without the sugar coating. Jeff pulls no punches as he dismantles industry buzzwords, advocates for charging for what your post-sales is worth, and reveals why proactivity—not endless feature debates—is what actually saves your customers. Join us for a "really real" conversation that cuts through the CS echo chamber with practical advice that's as refreshing as it is rebellious. Warning: Contains zero gratuitous LinkedIn quotes in boxes.