The Change Beneath the Change: What’s Driving Real Financial Transformation?

Episode notes

In this episode of The Issuer Academy podcast, host Merusha Naidu is joined by Leda Glyptis, Author, Advisor, Chair of Bourn AI and Professor at the University of Loughborough, Pauline Molloyi, Acting COO at OM Bank, South Africa's newest digital bank, and Anna Porra, CRO at Paymentology. Together, they navigate redesigning financial systems for true inclusion and impact in South Africa and beyond. What You’ll Learn: How to drive financial inclusion beyond just creating digital products The "Change Beneath the Change" principle for transforming legacy systems while maintaining operational stability How to leverage data responsibly to empower customers while building trust and managing risk Why simplicity and standardisation are key to driving digital payment adoption in cash-heavy markets The critical mindset shift needed to design inclusive financial products that serve diverse communities effectively Leda is an author, advisor, professor, and Chair of Bourn AI. With decades of experience in financial technology transformation, she is known for her expertise in legacy system modernisation and digital banking innovation.