How to Drive Customer Adoption in the First 90 Days
The Customer Success Pro Podcast · 2025-09-10 · 32 min
Episode notes
Signup for RevUP Academy: In this episode, Anika Zubair discusses the importance of the first 90 days in a customer's journey, emphasizing that this period is crucial for adoption and long-term success. She outlines common mistakes made by customer success managers, such as focusing too much on features rather than outcomes, and provides a detailed playbook for driving adoption. Anika shares personal experiences and lessons learned, highlighting the significance of understanding customer needs and celebrating quick wins. The episode concludes with a practical challenge for listeners to apply the discussed strategies to their own accounts. Chapters 00:00 The Crucial First 90 Days 09:12 Common Mistakes in Customer Success 18:31 A Playbook for Driving Adoption 19:56 Personal Insights and Lessons Learned 27:43 Weekly Challenge Connect with Anika Zubair: Website: LinkedIn: CSM RevUP Academy: Grab our FREE resources here: Want to be our next podcast guest? Apply here: Book Anika as a speaker at your next team event: