Workforce Operations, Sales Onboarding, and the Data HR Has Been Missing

Episode notes

Arielle Kilroy is the CEO and co-founder of Dado, an employee experience management platform built to automate complex people processes across the tools companies are already using. Before HR tech, she was a former Chief Product Officer who came up in the music industry, helping pioneer the direct-to-fan model when most of the industry insisted it could not work. In this episode, AJ Vaughan and Arielle go deep on the part of the business most revenue leaders avoid: sales onboarding. Why it is broken, why it stay broken, and what it actually cost the organization when every new AE gets a different version of the same program depending on which manager is whispering in their ear. Arielle makes the case that workforce operations is the real frontier. Every org measures behavioral data for their customers across marketing, sales, and product. Almost none of them measure it for their employees. That gap is why the people function never gets resourced, why managers cannot tell you what a great rep looks like at week two, and why the wrong hire stays a year too long.

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