WEBINAR SPECIAL: Modernizing your academy without starting over with Courtney Sembler, COO @AlignedCX

Episode notes

In this special podcast episode, Courtney Sembler explores how to modernize customer education without rebuilding from scratch. It highlights shifting learner expectations, the growing gap between traditional training and real outcomes, and introduces a blended approach combining structured learning, microlearning, and adaptive experiences to drive product adoption, measurable impact, and long-term customer value.