Unlocking Productivity with Outlook with Todd Kirk and Casey Trujillo

Episode notes

In this episode of SaaS Therapy, hosts Todd Kirk and Casey Trujillo celebrate their podcast's success while discussing effective customer training strategies. They explore the new features of Outlook, emphasizing the importance of change management and user comfort. Todd shares best practices for engaging training sessions, highlighting the need to create 'wow' moments for users. The conversation concludes with a challenge for listeners to reevaluate their training approaches and focus on user engagement. Takeaways Celebrate your successes to motivate your audience. Focus on creating excitement in training sessions. Use micro learnings to engage users effectively. Understand the importance of change management. Empathize with users to ease transitions. Create 'wow' moments to enhance learning. Utilize new features in software for productivity. Encourage user participation in training. Reinforce learning to combat the forgetting curve. Evaluate your training methods for effectiveness.