Change Management in the Age of AI with Nicolette Stepakoff, VP of Change and Enablement @Eliza

Episode notes

In this episode of SaaS Therapy, Todd and Casey are joined by Nicolette Stepakoff, VP of Change and Enablement at Eliza. They discuss the critical role of change management in the adoption of AI technologies within organizations. Nicolette shares her journey from sales to change management, emphasizing the importance of understanding user needs and executive sponsorship in successful AI implementation. The conversation also touches on the challenges of AI overload, the necessity of building strong partnerships in the SaaS space, and practical steps for organizations to take in order to effectively manage change and leverage AI tools. Takeaways Nicolette has a strong background in change management and enablement. Change management was introduced as a pre-sales motion at Google. Organizations often face resistance to change, even from change champions. AI overload is a common issue in organizations today. It's essential to align executive vision with user needs for AI tools. Slow down to ensure that AI solutions are impactful and relevant. Building a roadmap based on user workflows is crucial for AI adoption. Strong executive sponsorship is key to overcoming resistance to change.