Innovation & Operational Risk: Modernizing Insurance Payments with Todd Greenbaum

Episode notes

We're coming to you LIVE from ITC 2025! In this episode of Risk Management: Brick by Brick , host Jason Reichl sits down with Todd Greenbaum, CEO of Input 1, to discuss the critical role of payment systems in modernizing the insurance industry. With 40 years of experience in a 42-year-old family business, Todd offers a deep perspective on how digitizing the billing process protects policyholders and reduces operational risk. Discover why "optionality" is the key to a better customer experience, how to bypass the hurdle of legacy systems using modifiable APIs, and why the "ready, fire, aim" approach is the biggest pitfall for new InsurTechs. Todd shares his "bespoke" approach to payment plans and provides essential advice for those looking to build a long-lasting career in the industry. Whether you're a carrier struggling with flat files or a broker looking to deepen customer relationships, this conversation reveals why being thoughtful about architecture is the only way to materially change how you think about business. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

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