The Future of AI Banking with Ally Chief Information, Data, & Digital Officer Sathish Muthukrishnan

Episode notes

On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Sathish Muthukrishnan , Chief Information, Data, and Digital Officer of Ally Financial . Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally’s groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come. Producer’s note: This episode was recorded in August of 2024. Quick hits from Satish: On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let's build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle.

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