Revolutionizing Business Operations With AI and Automation with PagerDuty CIO Eric Johnson

Episode notes

On the 32nd episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Eric Johnson , CIO at PagerDuty , the digital operations management platform. Eric is a longtime technology leader and has been the CIO at many notable companies throughout his career, including Informatica , DocuSign , and SurveyMonkey . In this conversation, Eric shares his thoughts about the impact of data strategy on AI adoption, transforming business operations with automation, and best practices for using generative AI in the enterprise. Quick hits from Eric: On questions to ask before approaching enterprise AI: “One, how are you using data to drive business impact. Two, what are very clear use cases that you could be focusing on around generative AI? There's a lot of excitement around generative AI because it's a very powerful, sophisticated set of solutions that are going to change not only the business world that we live in, it's going to change people's lives.

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