Modernizing a 100-Year-Old Institution: AI at TIAA with Chief Operating, Information & Digital Officer Sastry Durvasula

Episode notes

On the 52nd episode of Enterprise AI Innovators, host Evan Reiser ( Abnormal AI) talks with Sastry Durvasula , Senior Executive Vice President and Chief Operating, Information, and Digital Officer at TIAA . Serving the investment and retirement needs of over 5 million customers, TIAA is a Fortune 500 financial services company with $40 billion in revenue and over $1 trillion in assets under management. In this conversation, Sastry shares his perspective on how AI enables large-scale transformation within a 100-year-old institution, why everyone should have a secure AI assistant, and the cultural components that will unlock the next wave of enterprise AI adoption. Quick hits from Sastry: On using AI to enhance security awareness training: “We used to send static phishing emails. Now we use generative AI to create training campaigns that are more realistic - and way harder to spot.” On AI’s strategic impact for legacy enterprise : “AI will play the biggest role in the operational aspects of large, old companies, like digitization did 15 years ago.” On the importance of leadership: “We talk about platforms, processes, and people.

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