Harnessing AI to Drive True Digital Transformation with Genpact CDO Sanjay Srivastava

Episode notes

On the 15th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Sanjay Srivastava , Chief Digital Officer at Genpact . Genpact is a global professional services company with over 100,000 employees that enables the world's largest companies to digitally transform. Today, Sanjay shares how companies should approach driving true digital transformation and his perspective on the tremendous potential of AI. Quick hits from Sanjay: On how technology fits into the business: "I used to be all tech, tech, tech. And I realized tech is no longer the long pole in the tent. It's about people, processes, data, orchestration, and change management, all great things that need to happen for tech to deliver results." On how to think about applications of AI: “Often [people] think about AI, it’s these big massive things like autonomous driving…the reality is you have to put all that aside. Think about ‘small’ AI, like utilities and tool kits. It's things like NLP: NLP is ahead of human capability today. Computer vision is actually almost at human capability. Voice to text is pretty close if not at human capability.

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