Building a More Customer-Centric Company with Technology with Air Canada CIO Mel Crocker

Episode notes

On the 11th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Mel Crocker , Chief Information Officer at Air Canada . As the largest airline in Canada, Air Canada is responsible for tens of millions of passengers every year, flying to destinations across the globe. In his nearly five years at the company, Mel has overseen a range of digital transformation initiatives. Today, he joins the show to share how technology deployment is enhancing the customer experience and his insights on AI, data, and the future of air travel. Quick hits from Mel: On AI helping optimize airplane maintenance processes: "Picture how are you going to track all of your inventory, watch what happens throughout a year, and then preposition the parts where they're probably most needed as time goes on, such that if you do have to cancel an aircraft, you can either fix it very rapidly or if you have to delay a flight, you can fix it very rapidly. or at the very least you've got another aircraft somewhat available. When you're running a complex network, you don't have planes all over the place. That becomes almost unsustainable.

• AI Beyond Enterprise Speed with Marsh SVP & Chief Information and Operations Officer Paul Beswick75 / 100
• From Copilot to Colleague: AI at Thomson Reuters with CTO Joel Hron78 / 100
• Productizing AI and Internal Copilots with Eastman CIO Aldo Noseda70 / 100
• Bold, Fast, Responsible Workflows with KPMG US Vice Chair, AI & Digital Innovation Steve Chase
• Outcome-First AI Workflows with Deloitte CTO Bill Briggs