AI and the Future of Insurance with Travelers EVP and Chief Technology & Operations Officer Mojgan Lefebvre

Episode notes

On the 38th episode of Enterprise Software Innovators, hosts Evan Reiser ( Abnormal Security ) and Saam Motamedi ( Greylock Partners ) talk with Mojgan Lefebvre , EVP and Chief Technology & Operations Officer of Travelers . Travelers is a Fortune 500 insurance company offering a range of insurance products to customers across the globe. With over $41 billion in revenue and over 32,000 employees, Travelers is the second-largest writer of U.S. commercial property casualty insurance and the sixth-largest writer of U.S. personal insurance through independent agents. In this conversation, Mojgan joins the show to share her perspective on integrating emerging technology into enterprise operations, prioritizing the customer experience through data-driven insights, and the importance of culture for successful AI adoption. Quick hits from Mojgan: On what makes the insurance industry different from other businesses: “We don't manufacture anything and have no physical goods. Everything we do is based on data and information.

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