SMB: Still a Growth Opportunity, or Now Over-Served?

Episode notes

In this episode of Deciphered, Adam Davis, Associate Partner at Bain & Co, is joined by Jeff Tijssen, Expert Partner and Global Head of FinTech, Bain & Co, Christina Riechers, General Manager, Square Banking and Richard Davies, Chief Executive Officer, Allica Bank, to discuss SMB: Is there still a growth opportunity, or are they now over-served? Timestamps: 00:00 Introduction 07:37 SMB: Still a growth opportunity, or now over-served? 12:52 Strategy of Square banking & what is your remit? 15:27 Differentiating Square banking & gaining autonomy 17:40 Success factors at Allica Bank 19:33 Have SMB margins held for providers through the cost of living crisis/rising interest rates? 23:52 How much share should fintechs take from incumbent FIs and banks? 27:46 How hard is it to capture ongoing SMB engagement without a full integrated banking offering? 29:53 What new products are Square and Allica Bank looking to provide? 34:15 Jobs for small businesses: What are they, and how are they effected by technology? 39:55 What are the differences in serving increasingly larger businesses, and how do jobs change with this? 44:47 Should we expect consolidation in facets of SMB?

• From Assistants to Agents: The Future of AI in Financial Services53 / 100
• Fund Administration: AI’s Growing Impact on Fund Services81 / 100
• Stablecoins: State of the Union 202573 / 100
• What’s Next for Fintech: AI, IPOs and Stablecoins
• Looking Ahead: What Are the Top Trends for Fintech in 2025