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Embracing Innovation and Agility in Retail with Google’s Sri Vidya Annapragada
Customer Success: Pivot Your Career · 2025-06-19 · 40 min
Episode notes
Sri Vidya Annapragada , Head of Technical Program Management, Device Cloud at Google discusses the unique challenges in the retail industry , the importance of cross-industry learnings, and strategies for effective digital modernization. There is a diverse topics such as navigating priorities in enterprise-level customer success , and the importance of empathy and agility. Sri emphasizes the significance of connecting, communicating, and collaborating with customers , and shares anecdotes from her career across Oracle, Salesforce, Apigee, and Google. You don’t want to miss this episode!