Beyond Usability: Why Emotion and Delight Matter in UX

Episode notes

This week’s episode takes a deeper look at how we define good user experience—and argues it’s time we move beyond the narrow focus of usability. We explore how friction can sometimes enhance an experience, and why emotional design is essential if we want to create interfaces that stick in users’ minds. We also review a new batch of AI-powered design tools and uncover where they currently fall short. Plus, we look at how AI can still be incredibly useful for user research—when used the right way. Finally, we answer a question from our Agency Academy about giving feedback in a way that doesn't crush your colleagues, and Marcus closes out with one of his typically pun-tastic jokes. App Of The Week We explored two sides of AI in this episode—one disappointing, one surprisingly powerful. AI Website Builders: Not Quite There Yet While on the road (and supposedly on holiday), Paul trialed four AI-powered tools that promise to design and code entire websites based on your prompts. The tools included: UXPilot V0 Polymet Loveable All four are generating excitement among many, but from a UX perspective, we found them underwhelming.