Why Not Shoot for the Moon? Frontline Leadership Lessons from the Field | Frontline UNSCRIPTED Ep.1

Episode notes

What does it really take to lead a high-performing frontline service team? In the first episode of Frontline Unscripted , host Sarah Nicastro sits down with Phil Manchester , Service Team Lead at Airtight Facilities, to explore the transition from technician to leader, why frontline voices matter, and how ambitious goals can transform both individuals and teams. Phil Manchester has over a decade of hands-on experience in HVAC systems and facilities management. After starting his career as a technician in the field, he now leads a team of service professionals while mentoring the next generation of technicians.