How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Episode notes

David Alazraki is a Partner in PwC’s Field Service and Operations Practice, where he helps enterprise organizations modernize field service operations across asset-intensive industries. With nearly two decades of experience, he brings deep expertise in digital transformation, platform strategy, and operational excellence. In this episode of UNSCRIPTED , host Sarah Nicastro sits down with David to explore how field service management has evolved—from fragmented tools to connected platforms—and what leaders must focus on next to build resilient, future-ready operations. He explains: ▪️Why not every requirement is a “key decision”—and how to avoid unnecessary customization ▪️Why operational excellence is now table stakes, not a differentiator ▪️The “Connected Platform Vision” and why field service cannot operate in isolation ▪️How to navigate a fragmented vendor landscape without decision paralysis ▪️Why consolidation and integration matter more than ever ▪️How AI acts as an amplifier—not just an efficiency tool ▪️Why domain and industry expertise are critical to transformation success ▪️How to make smarter, faster decisions that actually move the needle