Episode 364: Lessons in Commercial Excellence in Digital Energy Services at Schneider Electric

Episode notes

What if the future of service isn’t about fixing products — but maximizing customer outcomes? In this episode of UNSCRIPTED, Sarah Nicastro sits down with Ravichandra Kshirsagar, Digital Energy Services VP at Schneider Electric, to explore how service organizations can move from transactional delivery to outcome-based partnerships powered by AI, connectivity, and customer-centric operating models. From designing products for service from the very beginning to creating entirely new roles like the Customer Performance Engineer, this conversation dives into the strategies shaping the future of field service and digital energy services.