2025 Retrospective with Roy Dockery of TSIA

UNSCRIPTED · 2025-12-17 · 46 min

Episode notes

In this episode of UNSCRIPTED, Sarah Nicastro and Roy Dockery, Sr. Director of Field Services Research at TSIA, reflect on their 2025 forecasts – from workforce flexibility and customer expectations to technology debt and AI adoption – and honestly assess where the field service industry delivered, where it fell short, and what leaders need to prioritize heading into 2026.

Listen to this episode All UNSCRIPTED episodes →