Creating your customer experience: Lessons from Disney and beyond

Episode notes

For this episode I’m joined by Vance Morris—a guy whose journey goes from rock bands to Disney to running premium home services, and now helping businesses “Disney-fy” their customer experience. And let me tell you, the parallels to sales are everywhere. If you’re in sales and think “customer experience” doesn’t apply to you—this episode will change your mind. Systems Create Freedom… and Room for Delight At Disney, every detail is scripted and systematized so cast members can focus on the magic . It’s the same in sales: if you’ve got your basics dialed in—your research, your process, your CRM—you’re free to actually