Ep 186 Kathy Denton - BergerHardwareInc.com

Episode notes

In this episode of The Trades Podcast, hosts Jeff and Danny welcome Kathy Denton from Berger Hardware, who shares her extensive experience in the door hardware industry. Kathy discusses her journey from being a client to working at Berger Hardware for over 32 years. She highlights the transition to their new location in Encinitas, the unique showroom experience, and the importance of building relationships with clients and contractors. Kathy also explains how they guide homeowners and contractors through the selection process, the impact of technology on hardware, and the value of their job walk services. The conversation emphasizes the commitment to customer service and the personal touch that sets Berger Hardware apart from larger retailers. The conversation explores how Berger Hardware balances tradition with innovation, stays responsive to contractor needs, and remains a trusted resource for builders, remodelers, and skilled trades professionals. Kathy also shares lessons on customer service, communication, and consistency that apply across every trade business. Resources and Mentions Berger Hardware Inc.