The New Front Desk: How AI Turns Dental Admin into a Profit Centre

Episode notes

The New Front Desk: How AI Turns Dental Admin into a Profit Centre The front desk is no longer just an administrative function. It is becoming one of the most powerful growth levers inside modern dental practices. In this episode of The TechDental Podcast , host Dr Randeep Singh Gill sits down with Subhash Mishra , Managing Director UK & Ireland at Convene , to explore how AI, automation, and operational intelligence are transforming the dental front desk from a cost centre into a profit centre. Drawing on experience across consumer tech, healthcare, and large-scale enterprise systems, Subhash explains why front desk automation is not about replacing people, but about elevating teams, improving patient experience, and unlocking measurable financial returns. This is a practical, commercially grounded conversation for dental leaders, practice owners, DSOs, CFOs, and investors navigating the next phase of operational transformation.