The Human - AI Partnership Every Dental Leader Needs

Episode notes

As industries built on trust begin to intersect with artificial intelligence, new questions emerge about what should be automated and what must remain human. In this episode of The TechDental Podcast, Dr Randeep Singh Gill speaks with Sergey Osipov, co-founder of Placy AI and one of Europe’s most seasoned tech entrepreneurs, to explore how automation is redefining both real estate and dentistry. Drawing on his experience building and exiting multiple companies, including a billion-dollar prop-tech IPO, Sergey explains how AI agents are changing the way businesses operate, recovering up to 30% of lost leads, improving front-desk efficiency, and creating the transparency modern clients expect. Sergey shares why trust remains the greatest barrier to AI adoption and why simply adding tools will not deliver transformation. Together, they outline what an AI-ready business looks like: clear systems, measurable data, and a culture that balances automation with empathy. For dental leaders, this episode offers a grounded roadmap for building scalable, tech-enabled practices that keep the human touch at the centre of care.