From Reception Bottlenecks to AI Assistants: Dentistry’s Next Leap

Episode notes

Dentists are trained to treat patients, not to spend hours managing calls, emails, and repetitive questions. Yet for many practices, reception bottlenecks and missed appointments quietly drain time and revenue. In this episode of The TechDental Podcast, host Dr Randeep Singh Gill speaks with Josh Peach, founder of Thread Automations, about how chatbots and voice bots are reshaping practice operations. From booking appointments across websites, WhatsApp, and social media to answering FAQs and triaging calls, Josh explains how automation saves costs, improves patient experience, and delivers measurable ROI. He also shares how practices can safely pilot AI, track the right KPIs, and scale step by step, so owners stay ahead of the curve in an industry where efficiency is no longer optional.