Dentistry’s Biggest Untapped ROI Lever

Episode notes

Episode Summary Dentistry does not have an AI problem. It has a workflow and decision-making problem. In this episode of The TechDental Podcast , Dr Randeep Singh Gill sits down with Adam Smith , Director at Boxly AI , to unpack where most practices quietly lose revenue and why simply adding more technology rarely fixes it. Drawing on real DSO data, Adam explains why missed calls, slow response times, and fragmented lead handling are symptoms, not root causes. The real leverage comes from understanding patient workflows end-to-end, standardising decision points, and deploying AI only where it meaningfully assists humans. This is a practical, systems-level conversation about how dental practices and groups can turn the front of house from a cost centre into a predictable growth engine without overwhelming teams or creating Frankenstein software stacks.