Lídia Gallardo - A Rebel Story of Customer Success, Community and RIP Ozzy Osbourne

Episode notes

Join us this week as we welcome Lídia Gallardo from, Co-Founder of GenCS and Founder of CSM Table. Lídia shares her journey from teacher to coder to customer success leader and why she hates the phrase "we have always done it that way." Discover how she's building community spaces where Spanish-speaking CS professionals can connect and grow together. Learn why she believes in cooperation over competition and community as "a space where we unlearn and learn and build and rebuild." This episode explores what real rebellion in SaaS looks like - challenging assumptions and creating meaningful connections. From reading five books at once to building movements that matter, Lídia shows what it means to think differently. Perfect for anyone ready to rebel their SaaS off (TM).