Cinthia Silva - A Rebel Story about What is Next for Customer Success inside of Fintech

Episode notes

Join us on this week's episode with Nasdaq's very own Cinthia Silva as we celebrate Customer Success community, dive into AI within Fintech, and discuss the overall "squishy-ness" of customer success. She shares how to socialize the value of Customer Success internally, across departmental swim lanes. She also throws down the gauntlet that Customer Success should not be recognized as a magic button internally, to drive all accounts to healthy "green."