Boaz Maor - A Rebel Story of Cracking the NPS Code

Episode notes

Join us this week as we welcome Boaz Maor, CCO at Redirect Health. He turned the most controversial SaaS metric into a churn-fighting machine with 23% response rates. His rebel philosophy: "That's how we do things" is banned - yesterday's approach is just a data point, not tomorrow's blueprint. From intentionally switching industries to stay curious, to democratizing data insights across teams, Boaz shares how questioning every assumption led to breakthrough results. Plus: why he believes American healthcare is "capitalism gone wrong" and how he's helping fix it. Perfect for customer success leaders and anyone ready to challenge the status quo.