A Rebel Story: Owning the Revenue Number & How to Slay

Episode notes

Ejieme Eromosele dishes the unfiltered truth about customer success leadership in today's SaaS wilderness. From compensation plans that actually make sense to why your sales and CS teams need to stop living on different planets, this episode serves up the reality check you didn't know you needed. Ejieme and Dannah bond over food (because who doesn't?) before diving into why traditional CS playbooks are now as outdated as your 2019 tech stack. If you're still treating customer success like glorified support with a fancier title, this episode should be top of your list -- enjoy rebels!