A Rebel Story of Augmented Leadership - James Sonderegger

Episode notes

Customer Enablement expert James Sonderegger joins Rebels of SaaS to discuss revolutionizing post-sales through AI-powered training, his "Augmented Leadership" model that combines the Eisenhower Matrix with intelligent delegation, and why leading with empathy is the ultimate rebellion in tech. From drummer to enablement leader, James shares how customer education directly impacts ARR and why putting humanity before process creates lasting customer success.