How to Motivate and Inspire

Episode notes

After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick. Core ideas in the episode: Workplaces improve when positive feedback is present Our natural human negative bias is a barrier to giving positive feedback. Learn to notice when things go well. Tell people how they are helping solve the puzzle that is work. Research says the most effective feedback ratio is 4-to-1, positive to developmental. Positive Feedback might sound like this: Recognize what’s going well – and be specific Appreciate how it’s helping solve the puzzle Express your thanks Developmental Feedback might sound like this: Describe what happened – and be specific Explain how it affects the puzzle solving effort Express your hope for a different outcome You can