15. The Art of Conflict Management w/ Dr. Ralph Kilmann

Episode notes

In this conversation, Ralph Kilmann shares his extensive experience in conflict management, discussing the origins of his work, the development of the Thomas-Kilmann Instrument (TKI), and the importance of understanding and managing conflict in organizations. He emphasizes the need for a supportive organizational culture, the role of leadership, and the significance of addressing both external and internal conflicts. Kilmann also reflects on his legacy and the impact he hopes to have through his work.