The Hidden Driver of Patient Experience — Your Team, with Julie Kniseley, President of James Moore HR Solutions

Episode notes

The patient experience doesn't start at the front desk — it starts with how your team feels about coming to work. And most practices spend far more time thinking about clinical protocols than the culture that either supports or undermines everything else. jmco.com/hr-solutions Julie Kniseley, President of James Moore HR Solutions, has spent 30 years helping organizations build strong, people-centered teams. In this conversation, she and Michael Tetreault discuss what retention, culture, and staff alignment actually look like in a concierge or membership-based practice — and why getting this right is one of the highest-leverage investments a physician owner can make.